| Problem |
Explanation |
£ inc vat |
| Hourly rate |
Work charged per hour. |
£47 |
| EXPRESS SERVICE |
When a PC is booked in for repair it goes into a queue
to await the services of a technician - usually within 48 hours. However, if you are in a
hurry we can start work on your PC immediately, provided you agree to pay an extra charge
over and above what we would normally charge |
£47
additional express service charge |
| Initial Booking in fee |
To try and ascertain what is wrong. Not
charged if work carried out |
£30 |
| File system error |
Blue screen error which can indicate
the file system within windows has become corrupted and requires fixing. Usually a simple
fix, however, the fault could also indicate a possible problem with the hard drive which
caused the files to become corrupted in the first place.
If the hard drive has become damaged with a few bad
sectors it is sometimes possible to fix (re-magnetise) these sectors using special
software. The fix is only a temporary measure to allow the customer to backup important
data. The hard drive may continue to operate for months but it also may fail within hours.
Such repairs carry no guarantee beyond the fact that the hard drive should operate long
enough to effect data backup. |
£30-47 |
| Windows reinstall |
Software problems may require Windows to be
reinstalled. Provided your PC has the correct licence (usually stuck to the side of the
case) we can reinstall Windows. We do not require the discs. If you have the original
recovery discs you can usually install windows yourself. However, you will need to then go
to Microsoft's website and install all the missing security updates. We CANNOT
install other programmes such as MS Office without the appropriate legal software. |
£59 |
| Hard drive failure |
Can usually be diagnosed by the sound of constant
ticking (death rattle) as the hard drive "head" crashes against the revolving
discs. The problem with this tale is that not only does the drive have to be replaced but
so does Windows. There is also a small labour charge for removing and replacing the hard
drive. |
needs a diagnosis for a quote |
| No Power to Motherboard |
PC fails to turn on. Usually caused by
blown power supply (PSU) unit. New PSU needed (£26 approximately plus £30 labour).
Warning! In cases when the PSU is blown - whatever
caused the PSU to blow (ie power surge) can sometimes destroy other parts of the PC
including the motherboard, processor and hard drive. It is not the norm - mostly just blows
the PSU but....stuff happens |
£56approx or worse |
| Big Bang! |
The most common cause for a loud bag is the wrong
voltage. Happens, most commonly when a PC is imported from North America and the user has
forgotten to change the voltage (usually there is a small red voltage selector on the back
of the PC). In many cases the bang just blows the power supply unit but occasionally it
also blows the motherboard and other bits as well. Please note- When booking in a repair
it is the customer's responsibility to advise us if a PC is set to run on 110v - when we
start work on a PC we assume it is set to run on 240v and will not check the voltage
regulator unless we have been pre warned. |
needs a diagnosis for a quote |
| Backup |
If your hard drive fails, the data can
be retrieved but in some cases this involves specialist equipment and can cost several
hundreds of pounds. We do not carryout such work However, in many cases although the drive
is inoperable, data can be retrieved relatively easily and we can help |
£30 for first 4gb of data. £15 for every 4gb
thereafter |
| Virus/Spyware |
If your PC has problems due to a virus
or spyware we do not recommend wasting time and money trying to remove the offending
programmes. Its far more effective and usually simpler and cheaper to wipe the hard drive
and reinstall Windows. We can do this, provided the machine has the correct Windows
licence. If you wish us to backup your data there will be an extra charge (see above).
We have stopped selling anti virus programmes - too
many after sales problems. Instead we recommend AVG free anti
virus |
£59 |
| Storage Charges |
We have limited space and cannot be expected to store
items for longer than 3 months. When booking in an item for repair customers will be asked
to sign a booking form which states that any equipment left with us for longer than 3
months will be recycled. When we have completed our work we will advise you. At this
point, customers are requested to promptly collect their equipment - remember - after 3
months your equipment will be recycled and you will not be able to reclaim it. |
Free for the first 3 months, thereafter £1 per day until it is recycled |
Prices correct at the time of publication. Errors and omissions excepted
