| Problem |
Explanation
|
£ inc vat |
| Hourly rate |
Work charged per
hour. |
£48 |
| EXPRESS SERVICE |
When a PC is booked
in for repair it goes into a queue to await the
services of a technician - usually within 48
hours. However, if you are in a hurry we can start
work on your PC immediately, provided you agree to
pay an extra charge over and above what we would
normally charge |
£48
additional express service charge |
| Initial Booking in fee |
To try and
ascertain what is wrong. Not charged if
work carried out.
Please Note. This fee is not for diagnosing
problems with high spec home built PCs. Such
diagnostics usually take a long time and
inevitably cost more. In such cases we will
evaluate each situation on a case by case basis.
|
£30 |
| File system error |
Blue screen error
which can indicate the file system within
windows has become corrupted and requires
fixing. Usually a simple fix, however, the fault
could also indicate a possible problem with the
hard drive which caused the files to become
corrupted in the first place.
If the hard drive
has become damaged with a few bad sectors it is
sometimes possible to fix (re-magnetise) these
sectors using special software. The fix is only
a temporary measure to allow the customer to
backup important data. The hard drive may
continue to operate for months but it also may
fail within hours. Such repairs carry no
guarantee beyond the fact that the hard drive
should operate long enough to effect data
backup.
|
£30
or
£48 |
| Windows reinstall |
Software problems
may require Windows to be reinstalled.
|
£59 |
| Hard drive failure |
Can usually be
diagnosed by the sound of constant ticking (death
rattle) as the hard drive "head" crashes against
the revolving discs. The problem with this tale is
that not only does the drive have to be replaced
but so does Windows. There is also a small labour
charge for removing and replacing the hard drive.
|
needs a diagnosis
for a quote |
| No Power to
Motherboard |
PC fails to turn
on. Usually caused by blown power supply (PSU)
unit. New PSU needed (£33 approximately
plus £30 labour).
Warning! In cases
when the PSU is blown - whatever caused the PSU
to blow (ie power surge) can sometimes destroy
other parts of the PC including the motherboard,
processor and hard drive. It is not the norm -
mostly just blows the PSU but....stuff happens
|
£63approx
or worse
|
| Big Bang! |
The most common
cause for a loud bag is the wrong voltage.
Happens, most commonly when a PC is imported from
North America and the user has forgotten to change
the voltage (usually there is a small red voltage
selector on the back of the PC). In many cases the
bang just blows the power supply unit but
occasionally it also blows the motherboard and
other bits as well. Please note- When booking in a
repair it is the customer's responsibility to
advise us if a PC is set to run on 110v - when we
start work on a PC we assume it is set to run on
240v and will not check the voltage regulator
unless we have been pre warned. |
needs a diagnosis
for a quote |
Blown Capacitors
|
Capacitors are fitted
onto a motherboard to control the direct current
voltage. For various reasons the capacitors
sometimes start to leak and fail. We are able
to replace blown capacitors
|
approximately
£72
|
Backup |
Obviously its best
that you back up your work before bringing in a
PC/Laptop/mac for repair. If you wish us to
backup we will but we will charge |
£40 could be less if
its small
|
Data Recovery
|
If your hard
drive fails, the data can be retrieved but in
some cases this involves specialist equipment
and can cost several hundreds of pounds. We do
not carryout such work However, in many cases
although the drive is inoperable, data can be
retrieved relatively easily and we can help
|
From £48+ |
| Virus/Spyware |
If your laptop
has problems due to a virus or spyware we can
sometimes remove the "malware" although
its far more effective and usually simpler
and cheaper to wipe the hard drive and reinstall
Windows. We can do this. If you wish us to
backup your data there will be an extra charge
(see above).
No money?
Try the free security package from
MicroSoft - MSSE
- its actually not bad considering its free
We sell a full
security package from KASPERSKY for £25
|
Virus removal from £48
Reinstall Windows
£59 |
| Storage Charges |
We have limited space and cannot be
expected to store items for longer than 3 months.
When booking in an item for repair customers will
be asked to sign a booking form which states that
any equipment left with us for longer than 3
months will be recycled. When we have completed
our work we will advise you. At this point,
customers are requested to promptly collect their
equipment - remember - after 3 months your
equipment will be recycled and you will not be
able to reclaim it.
|
Free for the first 3 months, thereafter
£1 per day until it is recycled |
