| Problem |
Explanation
|
£ inc vat |
| Hourly rate |
Work charged per hour. |
£48 |
| EXPRESS SERVICE |
When a PC is booked in
for repair it goes into a queue to await the services of a technician -
usually within 48 hours. However, if you are in a hurry we can start
work on your PC immediately, provided you agree to pay an extra charge
over and above what we would normally charge |
£48
additional express service charge |
| Initial Booking in fee |
To try and ascertain
what is wrong. Not charged if work carried out.
Please Note. This fee is not
for diagnosing problems with high spec home built PCs. Such diagnostics
usually take a long time and inevitably cost more. In such cases we
will evaluate
each situation on a case by case basis.
|
£30 |
| File system error |
Blue screen error which
can indicate the file system within windows has become corrupted and
requires fixing. Usually a simple fix, however, the fault could also
indicate a possible problem with the hard drive which caused the files
to become corrupted in the first place.
If the hard drive has
become damaged with a few bad sectors it is sometimes possible to fix
(re-magnetise) these sectors using special software. The fix is only a
temporary measure to allow the customer to backup important data. The
hard drive may continue to operate for months but it also may fail
within hours. Such repairs carry no guarantee beyond the fact that the
hard drive should operate long enough to effect data backup.
|
£30
or
£48 |
| Windows reinstall |
Software problems may
require Windows to be reinstalled.
|
£59 |
| Hard drive failure |
Can usually be diagnosed
by the sound of constant ticking (death rattle) as the hard drive
"head" crashes against the revolving discs. The problem with this tale
is that not only does the drive have to be replaced but so does
Windows. There is also a small labour charge for removing and replacing
the hard drive. |
needs a diagnosis for a
quote |
| No Power to Motherboard |
PC fails to turn on.
Usually caused by blown power supply (PSU) unit. New PSU needed (£33
approximately plus £30 labour).
Warning! In cases when
the PSU is blown - whatever caused the PSU to blow (ie power surge) can
sometimes destroy other parts of the PC including the motherboard,
processor and hard drive. It is not the norm - mostly just blows the
PSU but....stuff happens
|
£63approx
or worse
|
| Big Bang! |
The most common cause
for a loud bag is the wrong voltage. Happens, most commonly when a PC
is imported from North America and the user has forgotten to change the
voltage (usually there is a small red voltage selector on the back of
the PC). In many cases the bang just blows the power supply unit but
occasionally it also blows the motherboard and other bits as well.
Please note- When booking in a repair it is the customer's
responsibility to advise us if a PC is set to run on 110v - when we
start work on a PC we assume it is set to run on 240v and will not
check the voltage regulator unless we have been pre warned. |
needs a diagnosis for a
quote |
Blown Capacitors
|
Capacitors are fitted onto
a motherboard to control the direct current voltage. For various
reasons the capacitors sometimes start to leak and fail. We are
able to replace blown capacitors
|
approximately
£72
|
Backup |
Obviously its best that
you back up your work before bringing in a PC/Laptop/mac for
repair. If you wish us to backup we will but we will charge |
£40 could be less if its
small
|
Data Recovery
|
If your hard drive
fails, the data can be retrieved but in some cases this involves
specialist equipment and can cost several hundreds of pounds. We do not
carryout such work However, in many cases although the drive is
inoperable, data can be retrieved relatively easily and we can help
|
From £48+ |
| Virus/Spyware |
If your laptop has
problems due to a virus or spyware we can sometimes remove the
"malware" although its far more effective
and usually simpler and cheaper to wipe the hard drive and reinstall
Windows. We can do this. If you wish us to backup your data there will
be an
extra charge (see above).
No money? Try the
free security package from MicroSoft - MSSE - its
actually not bad considering its free
We sell a full security
package from KASPERSKY for £25
|
Virus removal from £48
Reinstall Windows
£59 |
| Storage Charges |
We have limited space and cannot be
expected to store items for longer than 3 months. When booking in an
item for repair customers will be asked to sign a booking form which
states that any equipment left with us for longer than 3 months will be
recycled. When we have completed our work we will advise you. At
this point, customers are requested to promptly collect their equipment
- remember - after 3 months your equipment will be recycled and you
will not be able to reclaim it.
|
Free for the first 3 months, thereafter £1
per day until it is recycled |
