We pride ourselves on our
ability to repair laptops quickly and efficiently. Unusually, we are
able to repair to motherboard level and we are usually able to source parts for most
laptops. We warranty our computer repairs according to the price paid:-
| Problem |
Explanation |
£ inc vat |
| Hourly rate |
Work charged per hour. |
£47 |
| Initial Booking in fee |
To try and ascertain what is wrong. Not
charged if work carried out |
£30 |
| EXPRESS SERVICE |
When a laptop is booked in for repair
it goes into a queue to await the services of a technician - usually within 48 hours.
However, if you are in a hurry we can start work on your laptop immediately provided you
agree to pay an extra charge over and above what we would normally charge |
£47
additional express service charge |
| Overheating |
Laptop crashes soon after start up.
This could be because the inside is clogged with dust and fluff, overheats and
crashes. We dismantle the laptop and clean the inside.
Another factor maybe poor design. Some laptops run hot.
Changing to a slower processor can help. Buying a fan cooler to sit the laptop on
and which is specifically designed to cool laptops can also help. |
cleaning from £47+ |
| File system error |
Blue screen error which can indicate
the file system within windows has become corrupted and requires fixing. Usually a
relatively simple fix, however, the fault could also indicate a possible problem with the
hard drive which caused the files to become corrupted in the first place. If the
hard drive has become damaged with a few bad sectors it is sometimes possible to fix
(re-magnetise) these sectors using special software. The fix is only a temporary measure
to allow the customer to backup important data. The hard drive may continue to operate for
months but it also may fail within hours. Such repairs carry no guarantee beyond the fact
that the hard drive should operate long enough to effect data backup. |
up to £47 |
| Windows reinstall |
Software problems may require Windows to be
reinstalled. Provided your laptop has the correct licence (usually stuck to the
underneath) we can reinstall Windows. We do not require the discs. If you have the
original recovery discs you can usually install windows yourself. However, you will need
to then go to Microsoft's website and install all the missing security updates. We
CANNOT install other programmes such as MS Office without the appropriate legal software. |
£59 |
| Hard drive failure |
Can usually be diagnosed by the sound of constant
ticking (death rattle) as the hard drive "head" crashes against the revolving
discs. The problem with this tale is that not only does the drive have to be replaced but
so does Windows. There is also the labour charge in removing and replacing the hard drive.
|
needs a diagnosis for a quote |
| Power to Motherboard |
Battery fails to charge and then laptop
stops working even when plugged into the mains. Usually caused by the power socket on the
motherboard becoming damaged/detached from the motherboard . Repair of the power
socket requires completely dismantling the laptop and replacing the power plug on the
motherboard. Please note: Sometimes not only has the power socket failed but because of
the erratic power issues leading up to the failure, other components have failed and
fixing the socket resolves only part of the problem. We have a great deal of experience
with is type of repair and our success rate is high but there are times when the repair,
to an already stressed old motherboard, may not work. Moreover, such work can lead to
another part of the board's circuitry to fail and for an intermittent problem to become a
permanent failure. This is a risk that the customer will need to evaluate and agree to
before we accept the repair.
Fortunately for you, we do not charge if we are unable
to repair the board. No cure No pay |
£120 |
| Broken USB sockets - broken audio sockets |
Similar story to above -same conditions. The USB
sockets become detached from the motherboard. Very labour intensive repair, although in
this case its much cheaper to simply buy a PCMCIA USB card adapter (around £20 or less)
and use the USB sockets on the PCMCIA card adapter. Same applies to audio sockets - buy a
USB audio "pocket/card" = £20+- |
£120 |
| A/c adapter broken tip end socket |
Instead of replacing the adapter - the adapter's tip
can sometimes be replaced. Unfortunately, the quality of tips (manufactured from far
away) is such that they are likely to break if not used carefully and as a consequence we
are reluctant to carry out this repair unless it is the only solution. We have tried to
find better tips but have been unsuccessful and as a consequence only give a 30 day
warranty to tip replacements. |
£30 to replace tip |
| A/c adapter not working |
We can usually source a replacement AC adapter from
£35-£40 depending on type |
usually £35-£40 |
| Broken screen |
We can usually replace broken screens.
The cost will depend on the size but is usually between £175- £200 inc vat and all
labour costs |
<<< |
| Backlight |
This is when the screen fails to
illuminate. The laptop continues to work and the images on the screen can just be seen but
its extremely dark. We can usually replace the backlight. In many cases the backlight does
not illuminate, not because the backlight itself has failed, but because the power
inverter is defective. Replacing a backlight is delicate and labour intensive -
hence the cost. |
£120 when possible |
| Inverter |
Power inverter repair (symptoms as
above). Price can vary according to the cost of the inverter |
up to £120 |
| Backup |
If your hard drive fails, the data can
be retrieved but in some cases this involves specialist equipment and can cost several
hundreds of pounds. We do not carryout such work However, in many cases although the drive
is inoperable, data can be retrieved relatively easily and we can help |
£30 for first 4gb of data. £15 for every 4gb
thereafter |
| Virus/Spyware |
If your laptop has problems due to a
virus or spyware we do not recommend wasting time and money trying to remove the offending
programmes. Its far more effective and usually simpler and cheaper to wipe the hard drive
and reinstall Windows. We can do this, provided the machine has the correct Windows
licence. If you wish us to backup your data there will be an extra charge (see above).
We have stopped selling anti virus programmes - too
many after sales problems. Instead we recommend AVG free anti
virus |
£59 For a windows reinstall |
| U-buy-we fit |
We don't have any problem with customers sourcing the
part - such as a screen from the likes of eBay and asking us to fit the item. Please be
advised that it is you that is making the diagnosis and we only act as your agent in
fitting. Payment maybe asked for before we commence work We do not warranty parts you buy
elsewhere. You will still be required to pay our charges even if the part you supply us
does not work.
| description |
time/£ |
| Fit a replacement screen |
1 hour |
| Fit an identical replacement motherboard. This is
just fitting and ensuring the laptop turns on. It doesn't include resolving software
issues. |
2 hours |
| Fit a replacement keyboard |
£30 |
|
£47 per hour |
| Liquid damage |
Very common. If it happens to you; Turn the machine off
immediately - mop up excess liquid - remove battery and DO NOT turn the laptop on. Have a
technician (or someone who knows how) open the machine up and clean and dry the inside.
Even by taking these precautions the laptop's motherboard, hard drive and or keyboard
could have been damaged by the spill and as a consequence one or more of these
devices may need replacing. We are frequently asked to give
an advance quote for such work. Unfortunately, it is not possible to say how much it will
cost without dismantling the laptop and working on it. Simple put, we try out best to help
our customers. However, some people insist being given a definitive quote before
agreeing to book the laptop for repair, unfortunately by the very nature of the type of
accident, we are unable to do this. If you cannot bring yourself to trust us then its
perhaps best not to ask us to carryout the work |
£47+ depends on liquid & how long it takes to clean |
| Insurance report |
Many people have home contents insurance that
cover mishaps such as accidental damage. Sadly, the system is often abused and as a
consequence we no longer write reports. |
not available |
| Storage Charges |
We have limited space and cannot be expected to store items for longer
than 3 months. When booking in an item for repair customers will be asked to sign a "Booking In" form which states
that any equipment left with us for longer than 3 months will be recycled. When we have
completed our work we will advise you. At this point, customers are requested to
promptly collect their equipment - remember - after 3 months your equipment will be
recycled and you will not be able to reclaim it. |
Free for the first 3 months, thereafter £1 per day until it is recycled |
Prices correct at the time of publication. Errors and omissions excepted
