| Problem |
Explanation
|
£ inc vat |
| Hourly rate |
Work charged per hour. |
£47 |
| Initial Booking in fee |
To try and ascertain
what is wrong. Not charged if work carried out
|
£30 |
| OS reinstall |
Software problems may
require the OS to be reinstalled. |
£59 |
| Hard drive failure |
Can usually be diagnosed
by the sound of constant ticking (death rattle) as the hard drive
"head" crashes against the revolving discs. The problem with this tale
is that not only does the drive have to be replaced but so does the OS.
There is also a labour charge for removing and replacing the hard
drive. |
needs a diagnosis for a
quote |
| Broken Laptop screen |
We are usually able to
replace Mac screens. However, in many cases replacing the screen is
much more labour intensive than doing the same job on a non-Mac
laptop and therefore more expensive. Nevertheless, we would usually
expect to be considerably cheaper than a competing Apple repair centre |
Let us quote |
Doesn't
Power up |
Mac fails to turn on.
Usually caused by blown power supply unit (PSU). New PSU
needed (Cost of PSU plus £30 labour).
Warning! In cases when the PSU is blown - whatever caused the PSU to
blow (ie power surge) can sometimes destroy other parts of the Mac
including the motherboard, processor and hard drive. It is not the norm
- mostly just blows the PSU but...
|
Cost of part(s)
plus labour |
Nvidia Graphics Failure
|
Huge numbers of laptops
(and desktops) are abruptly dying due to the failure
of the Nvidia graphics chip soldered on the computer's motherboard.
Nearly all computer manufacturers seem to have been affected to some
degree including Apple (who have responded in a
much fairer way than any other manufacturer).
What to look for:
- Distorted or scrambled display on the computer screen
- No display on the computer screen (or external
display) even though the computer is on
Apple have extended their warranty to
four
years to cover this issue.
Specific products affected:
- MacBook Pro 15-inch and 17-inch models with NVIDIA
GeForce 8600M GT graphics processors
- MacBook Pro (17-Inch, 2.4GHz)
- MacBook Pro (15-Inch, 2.4/2.2GHz)
- MacBook Pro (Early 2008)
see http://support.apple.com/kb/ts2377
|
talk to apple
|
| Big Bang! |
The most common cause
for a loud bang is the wrong voltage. Happens most commonly when a
computer is imported from North America and the user has forgotten to
change the voltage (usually there is a small red voltage selector on
the back of the computer). In many cases the bang just blows the power
supply unit but occasionally it also blows the motherboard and other
bits as well. Please note- When booking in a repair it is the
customer's responsibility to advise us if a PC is set to run on 110v -
when we start work on a computer we assume it is set to run on 240v and
will not check the voltage regulator unless we have been pre warned. |
needs a diagnosis for a
quote |
Blown Capacitors
|
Capacitors are fitted onto
a motherboard to control the direct current voltage. For various
reasons the capacitors sometimes start to leak and fail. We are
able to replace blown capacitors.
|
approximately £70.50
|
Back up
|
Obviously its best that
you back up your work before bringing in a PC/Laptop/mac for
repair. If you wish us to backup we will but we will charge
|
usually
£40 but could be less if its small
|
| Data Recover |
If your hard drive
fails, the data can be retrieved but in some cases this involves
specialist equipment and can cost several hundreds of pounds. We do not
carryout such work However, in many cases although the drive is
inoperable, data can be retrieved and we can help |
£47+ |
| Storage Charges |
We have limited space and cannot be
expected to store items for longer than 3 months. When booking in an
item for repair customers will be asked to sign a booking form which
states that any equipment left with us for longer than 3 months will be
recycled. When we have completed our work we will advise you. At
this point, customers are requested to promptly collect their equipment
- remember - after 3 months your equipment will be recycled and you
will not be able to reclaim it.
|
Free for the first 3 months, thereafter £1
per day until it is recycled |
