Welcome To Computer Resale (Cambridge) Ltd bargains galore 4 Mill Road
Cambridge, England
Tel 01223 305 007


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Base units only

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    The Environment


Computer Resale
4 Mill Road
Cambridge
CB1 2AD
England

Tel
01223 305007
Fax
01223 305008
email
info[at]computerresale.co.uk

Map



 

Yes we repair Macs

ALL REPAIRS ARE COVERED BY OUR 3 MONTH GUARANTEE

Please keep your receipt safe - it enables both parties to track the warranty.

We are not responsible for loss of data or programmes. Please ensure you backup your data before bringing the item in for repair.
Our charges include VAT. The following lists the most common problems :-

Unsure what's wrong? Phone 01223 305007 and ask to speak to a technician

Problem

Explanation

£ inc vat
Hourly rate Work charged per hour. £48
Initial Booking in fee

To try and ascertain what is wrong. Not charged if work carried out

£30
OS reinstall Software problems may require the OS to be reinstalled. £59
Hard drive failure Can usually be diagnosed by the sound of constant ticking (death rattle) as the hard drive "head" crashes against the revolving discs. The problem with this tale is that not only does the drive have to be replaced but so does the OS. There is also a  labour charge for removing and replacing the hard drive. needs a diagnosis for a quote
Broken Laptop screen We are usually able to replace Mac screens. However, in many cases replacing the screen is much more labour intensive than doing the same job on a  non-Mac laptop and therefore more expensive. Nevertheless, we would usually expect to be considerably cheaper than a competing Apple repair centre Let us quote
Doesn't
Power up
Mac fails to turn on. Usually caused by blown power supply  unit (PSU). New PSU  needed (Cost of PSU  plus £30 labour).


Warning! In cases when the PSU is blown - whatever caused the PSU to blow (ie power surge) can sometimes destroy other parts of the Mac including the motherboard, processor and hard drive. It is not the norm - mostly just blows the PSU but...

Cost of part(s) plus  labour


Nvidia Graphics Failure
Huge numbers of laptops (and desktops) are abruptly dying due to the failure of the Nvidia graphics chip soldered on the computer's motherboard. Nearly all computer manufacturers seem to have been affected to some degree including Apple (who have responded in a much fairer way than any other manufacturer).

What to look for:

  • Distorted or scrambled display on the computer screen
  • No display on the computer screen (or external display) even though the computer is on
Apple have extended their warranty to  four years to cover this issue.

Specific products affected:

  • MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
    • MacBook Pro (17-Inch, 2.4GHz)
    • MacBook Pro (15-Inch, 2.4/2.2GHz)
    • MacBook Pro (Early 2008)

see http://support.apple.com/kb/ts2377





talk to apple
Big Bang! The most common cause for a loud bang is the wrong voltage. Happens most commonly when a computer is imported from the Americas and the user has forgotten to change the voltage (usually there is a small red voltage selector on the back of the computer). In many cases the bang just blows the power supply unit but occasionally it also blows the motherboard and other bits as well. Please note- When booking in a repair it is the customer's responsibility to advise us if a PC is set to run on 110v - when we start work on a computer we assume it is set to run on 240v and will not check the voltage regulator unless we have been pre warned. needs a diagnosis for a quote
Blown Capacitors
Capacitors are fitted onto a motherboard to control the direct current voltage. For various reasons the capacitors sometimes start to leak and fail.  We are able to replace blown capacitors.

approximately £72


Back up
Obviously its best that you back up your work before bringing in a PC/Laptop/mac  for repair. If you wish us to backup we will but we will charge

usually £40 but could be less if its small
Data Recover If your hard drive fails, the data can be retrieved but in some cases this involves specialist equipment and can cost several hundreds of pounds. We do not carryout such work However, in many cases although the drive is inoperable, data can be retrieved and we can help £48+
Storage Charges

We have limited space and cannot be expected to store items for longer than 3 months. When booking in an item for repair customers will be asked to sign a booking form which states that any equipment left with us for longer than 3 months will be recycled. When we have completed our work we will advise you.  At this point, customers are requested to promptly collect their equipment - remember - after 3 months your equipment will be recycled and you will not be able to reclaim it.

Free for the first 3 months, thereafter £1 per day until it is recycled

 

Prices correct at the time of publication. Errors and omissions excepted

Sometimes we make mistakes when writing this page - if so - we are sorry

Unsure what's wrong? Phone 01223 305007 to speak to a technician

We accept the following credit cards:
visa, mastercard, switch, solo

This page was last updated on 19/02/11

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    Copyright  1999 - to date Computer Resale (Cambridge) Limited