What does Trading Standards Say about
buying a computer? See the following link:
Trading Standards Central - For Consumers - Advice Leaflet

OUR WARRANTY

New items. Unless otherwise stated on the relevant product description or sales receipt, new items (with the exception of batteries) come with a one year warranty. 

New batteries come with a three month warranty.

With second hand products, the warranty period varies according to to the selling price:-

Please keep your receipt safe - it enables both parties to track the warranty.  This is particularly relevant when giving refunds. No receipt - no refund (we can sometimes trace the purchase on our systems if you have some other proof of purchase but this is not always the case).  If you have paid by a card,  the refund must be made to the same card. If you have paid cash, you will be required to give your full name and address and sign for receipt of any cash refund.

The warranty is a return to base (RTB) warranty. That is, the customer is responsible for returning the equipment to our shop and collecting the equipment once it has been repaired.   The warranty covers parts and labour.

We do not sell items on a trial basis and in consequence we are not obliged to refund monies for goods that the buyer simply does not want because they "are the wrong colour " or similar reason. If we do agree to accept the goods back we reserve the right to charge a reinstall/restocking fee.   If you have paid by card then the refund will be to the same card.

If you have purchased an item which later transpires to be the wrong type and wish to exchange it for the correct type,   bring the item back (with its packaging and receipt) within 7 days and we will exchange it. If there is a price difference you will pay or receive the difference.

Items covered by our warranty that are considered unrepairable will be replaced with a product of at least equal specification. Should a product be replaced, the warranty period will not extend beyond the original specified period or 30 days which ever is longer.

The warranty does not cover:-

• Software faults

• Inappropriate use and incorrect operation - (e.g. The warranty does not cover  impact damage or liquid damage or power surge damage)

• Damage caused by virus attack such as (but not limited to) a Cmos virus which can destroy a motherboard and render the PC useless and uneconomic to repair. Customers are advised to install anti virus protection.

• Second hand laptop power batteries and other consumables (i.e. Cmos batteries)

• Loss of data. In this regard it is most important that vital data is backed-up on a regular basis and most certainly before bringing a computer in for repair. It is also worth noting that data saved to floppy disk degrades quickly - it is a VERY unreliable method of keeping data.

With  respect to repairs.   Once our work has been completed,please collect your computer promptly   - if you leave it with us for longer than three months we will recycle it.

From 1st July 2007 new WEEE regulations makes it not cost effective for us to process orders over the internet or by mail order where the customer wishes to purchase a NEW product.  

The following applies to the sale of secondhand goods by distance selling:-

With respect to goods purchased by credit card/debit card over the phone (customer not present); we will only deliver to the address of the credit card holder. The item will be consigned to the named credit   card holder and to no other person.

When buying by "Mail Order" (including online auctions),  the method, cost and timing of delivery will be agreed in writing between the parties at the time of negotiating the order.

By English Law we must advise you of your rights when buying via mail order. In this regard please see what Trading Standards has to say on this subject. Your guide to the ‘Distance Selling Regulations’

With a mail order purchase, the customer has 7 working days to return unwanted goods. The purchaser will be responsible for the cost of returning unwanted goods (as defined in the Distance Selling Regulations). By law we must  refund within 30 days (we are usually much quicker)

We do not send unsolicited emails nor do we use cookies to obtain information

TIP

If you happen to get your laptop wet turn it off immediately - immediately unplug from the mains and remove the battery. DO NOT turn the laptop on again. Seek professional advice

None of the above affects your statutory rights.

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